plasq.com - Re:SN not eligible for Cross-grade

plasq forums

home | post reply | threaded view | help

Boardwalk :: Forum List

plasq creations

Comic Life Magiq - Mac

::post new topic::

<< Start < Prev 1 2 Next > End >>


Dennis M Dewey Visitor	SN not eligible for Cross-grade - 2008/05/29 03:14 I bought a Tiger Powerbook G4 1.67 ghz with Comic Life bundled. The S/N validator tells me that I'm not eligible for a crossgrade license. I emailed support a week ago and haven't received a reply. FYI Omni Development sold me upgrades to Graffle Pro and Outliner with the same S/N. It should be valid.
	reply \| quote

KeynoteKen
User

qrazy fo' real

Posts: 517

Re:SN not eligible for Cross-grade - 2008/05/29 04:01 Have you checked your spam filter? Try putting plasq.com in your whitelist or checking your junk email folder.

reply | quote


Dennis M Dewey Visitor	Re:SN not eligible for Cross-grade - 2008/05/29 04:38 I've checked. I got the confirmation and copy from them. I used their form so I know they got it.
	reply \| quote


Dennis M Dewey Visitor	Re:SN not eligible for Cross-grade - 2008/05/29 12:37 Hello? Why am I being ignored? Am I not important enough for you to care?
	reply \| quote

Kramy

Admin

Posts: 1183

Re:SN not eligible for Cross-grade - 2008/05/29 19:18 Hi there Dennis,

<I sent an email on the 22nd of May, and again 28th using 2 different ISP servers, sorry it did not arrive. And more recently with your latest email that you sent in the last 2 hours.>

Thanks for contacting us.

Comic Life was only released on 13 April 2005 and it seems your Mac was sold during March 2005.
Also, and more importantly, Comic Life only started coming bundled with new intel-based Macs in January, 2006.

So I am not sure what has happened...

Please check both SPAM folders of both your email accounts.

Thanks for your patience and understanding. News, hints and sock puppet antics - Sign up to our mailing list: http://plasq.com/register

reply | quote


Dennis M Dewey Visitor	Re:SN not eligible for Cross-grade - 2008/06/02 13:38 I checked my spam filters and couldn't find your replies. You're right about the Mac intel.....it came bundled with my Macbook. I gave my Powerbook to my g/f, but I took some of the bundled software because she was never going to use it. It's probably a grey area but I was using some of my bundled software for awhile and then switched to an intel and formatted my Powerbook (without the bundled software) to give away. However, the validator page located here is misleading (and is what made me think that it came with the Powerbook instead). http://plasq.com/component/option,com_appleserial_clm/ If you look at this particular graphic.... http://plasq.com/pics/how-to/apple_serial_check/ system_profiler.png ...it shows the exact model of my Powerbook G4. Again, very misleading because that model of Mac will not be a valid s/n for the crossgrade. I checked my Macbook s/n and it validates so all is well. I just was a little TO'd after not being acknowledged on the forum (and then never finding your emails even after digging through my spam). Since I got the confirmation emails, I doubt that my filters would've zapped your actual replies, but I could be wrong. I apologize for the flame. I don't expect to ever get a reply from people like Adobe or even Apple (sometimes) but I do expect smaller companies to take better care of their customers.... especially the proactive ones that are willing to put in more effort chasing down bugs and incompatibilities. Thank you for your support.
	reply \| quote

<< Start < Prev 1 2 Next > End >>

Boardwalk :: Forum List plasq creations Comic Life Magiq - Mac
	::post new topic::

Joomlaboard Forum Component 1.1 Stable
Two Shoes M-Factory